Hospitality is a people business. We build the people.
The Triccess Hospitality Academy is our public training arm — the same operating standards we use in the properties we manage, opened up as certificate and leadership programs for the whole industry.
Certificate & leadership tracks
Front-of-House Service Excellence
Foundational service standards for hosts, servers, and guest-facing staff.
Culinary & Kitchen Management
Kitchen operations, food cost control, and back-of-house leadership.
General Manager Pathway
A structured leadership track for future hotel and restaurant GMs.
Train-the-Trainer Program
Build internal capability to train and certify your own teams.
Hospitality Customer Culture Intensive
A short, intensive workshop on service culture and guest psychology.
Digital & Data Literacy for Operators
Reading dashboards, guest data, and AI tools without a technical background.
Built on real operating standards
Every curriculum is written by people who run real hospitality operations, and updated continuously based on what we observe working — and failing — on the floor.
Connects to Training & Talent Development
The Academy is the public-facing side of our full Training & Talent Development pillar — used both by individual learners and by our consulting and franchise clients directly.